Disability Access Service

For families with members who need extra accommodations, Disney World’s Disability Access Service (DAS) can help make the trip both comfortable, less stressful, and overall a better experience. DAS is a comprehensive program that is not about skipping lines but is designed to ensure that every guest and family has a fantastic Disney experience.

The rules and processes around DAS were changed from May 20, 2024. The changes include stricter qualification criteria, mandatory pre-registration via video call, and limitations on the group size that can benefit from DAS.

What is DAS?
Disney World’s Disability Access Service provides assistance for guests and families with disabilities or who otherwise need extra accommodations. It is meant to help guests who have difficulty waiting in line. Instead of physically waiting in line, you receive a return time equal to the current wait time (minus 10 minutes). You can spend the time anywhere in the park and then return to enjoy the attraction. You then go through the Lightning Lane entrance with minimal time in the physical queue.

DAS (often called DasPass) is fully digital and integrated into your ticket/MagicBand, so there is no need for extra cards or similar items. You book your DAS return times through the My Disney Experience app!

Who qualifies for DAS?
DAS is now primarily intended for guests with cognitive or developmental challenges, such as autism or similar conditions. This means that guests who cannot wait in a regular queue for extended periods due to such challenges may qualify for DAS.

Guests in wheelchairs or scooters can use the regular queues for most attractions, so if your concern is just queues and boarding with a scooter or wheelchair, you will not be able to get DAS.

The maximum group size for DAS accommodation is now four guests. However, this can be adjusted for larger families with children.

If you do not qualify for DAS, Disney has also introduced several additional services for those who do not qualify for regular DAS, including a “return to queue” process for guests who need to leave the queue and come back. You will be informed about this during the pre-interview if it is relevant.

How do I get DAS?
You must pre-register for DAS before your trip. The pre-registration is done via video chat, and the easiest way is to connect through the My Disney Experience app. The person requesting DAS must be present at the registration. Make sure that everyone in your group is connected to My Disney Experience so that everyone can be included in the DAS plans. Once you are registered, DAS is valid as long as your ticket lasts or for up to 240 days.

What kind of documentation is needed for DAS?
You do not need to have a doctor’s note or disclose the details of your or a person’s disabilities. However, you must describe the accommodations needed. The more details you provide about your needs, the better DAS will work for you. This is a customized program that will be tailored to your specific situation. Your stated needs can vary from needing a quiet area to wait instead of standing in line, a pass to bring a stroller directly to the boarding area for an attraction, or other specific needs your family may have.

How do I use DAS at Disney World?
You select your return times directly in the My Disney Experience app. Once you are inside the park, a DAS button will appear in the app. You can access it by clicking on the three lines at the bottom right and scrolling down the menu, or directly from the page for a specific attraction. Anyone in the group can choose the time for everyone, but the guest with DAS must naturally be present when the return time is redeemed and the attraction is ridden. This person must also be the first in the party to scan into the queue for the attraction. You then use the fast queue entrance, called Lightning Lane.

Return times in DAS are available to choose only when you are inside the park. Your return time will be equal to the regular queue time at the time you get your return time (minus 10 minutes). For example, if Peter Pan’s Flight has a wait time of 50 minutes, your return time for that attraction will be 40 minutes. Once the return time begins, it can be used anytime until the park closes, but you can only have one return time at a time. After you have scanned through the last touchpoint in the queue (each attraction queue has one or two touchpoints), you must wait 10 minutes before you can book your next return time.

You do not need to have finished riding an attraction before you can choose your next return time. Also, note that you will usually be allowed into the Lightning Lane queue five minutes before the specified return time.

Unlike Lightning Lane Multi- and SinglePass, which currently only allow one attraction to be chosen once per day, there is no limit to the number of return times for the same attraction when it comes to DAS.

How Does DAS Work with Disney MultiPass and SinglePass for Lightning Lane?
Genie still works the same way as before with suggestions for attractions and experiences. You also do not need to purchase Multi- or SinglePass to use DAS. Any attraction with a queue wait time is eligible for DAS return times. For attractions that use virtual queues, all members must first join the virtual queue. When your boarding group is called, you can approach a cast member at the attraction entrance to convert to DAS. Normally, this means you will then have access to Lightning Lane.

However, if you want, you can also combine DAS and Lightning Lane to really maximize your day!

For families traveling with someone with, for example, autism or another related sensory disability, DAS provides a way to enjoy attractions without waiting in a crowded, often overwhelming space.

Can I use DAS for fireworks and parades?
There are no specific reserved areas for guests using DAS. Guests using DAS that have concerns about this should visit “Guest Relations” to see what adjustments can be made for viewing fireworks/parade. There are special viewing areas on parade routes and some shows for guests with disabilities, but they cannot be reserved and are first-come, first-served.

SUMMARY

Disney World’s DAS Program:

Provides assistance for guests with disabilities, etc.
Allows waiting in line without having to physically stand in the queue.

Who Qualifies for DAS:

Adults and children with cognitive or developmental challenges, such as autism or similar conditions.
Covers up to four people, including the DAS holder.

How to Get DAS:

Pre-registration via video chat. Connect through the MyDisneyExperience app.

Documentation for DAS:

No doctor’s note required.
Describe your needs for accommodations.

Using DAS in the Park:

Book return times through the My Disney Experience app.
One active return time at a time, can be changed in the app.
Return time equals the stated wait time for the attraction (minus 10 minutes).

DAS and Lightning Lane:

DAS works independently of Lightning Lane.
No extra cost for DAS.
Can combine DAS with MultiPass and SinglePass for Lightning Lane for an optimal park day.